Inbound Customer Service

The USAN IVR can serve as a reliable replacement to full-service agents by connecting customers with their account data. Using the IVR’s broad range of speech recognition technologies and USAN’s computer telephony integration interface to connect with your databases and business systems, customers can speak or press keys to get account balances, input changes or virtually any automated inquiry you can imagine.

Outbound Customer Interactions

Ideal for right party contact and collection services, customer reminders and sales strategies, the USAN IVR, coupled with the USAN Outbound Dialer can facilitate automated outbound customer contact, self-service and connection to live agent for full-service inquiries. USAN customers successfully use our Automated Call Care Solutions for interactions such as pay by phone, balance transfer, appointment and service reminders, notices and voice broadcasts or administering polls and surveys.

Performance Improvement

Our Automated Call Care solutions utilize the full power of the USAN contact center suite by integrating with the IVR and Outbound Dialer our computer telephony interface (CTI) management, Quality Management system for recording and monitoring and our Workforce Management for managing call center staff and service level goals.