Inbound Call Management

By combining the automated voice response and self-service capabilities of the USAN IVR with the intelligent inbound call management capabilities of the USAN ACD for intelligent call routing, your customers have the option of serving themselves or getting full-service assistance from the first available, appropriately trained and fully informed agent.

Outbound Customer Contact

Outbound customer campaigns for telesales, telemarketing, fundraising and marketing surveys can be more effective when powered by the USAN Outbound Dialer. Our predictive dialer manages the campaign-specific business rules for dialing, list management and customer data while keeping your agents busy with connections to actual customers or prospects.

Performance Improvement

Our Live Agent Call Care solutions utilize the full power of the USAN contact center suite by integrating the ACD, IVR and Outbound Dialer with our computer telephony interface (CTI) management, Quality Management system for recording and monitoring and our Workforce Management for managing call center staff and service level goals.