Broad Range of Interactive Applications

The USAN IVR offers a broad range of speech applications including text-to-speech (TTS), simple and complex speech recognition and legacy touchtone services to make it possible for your callers to press phone keys or speak requests that are facilitated by automated service systems.

Automate Inbound Customer Service

The USAN IVR enables 24x7x365 customer self-service options that free full-service agents to focus on time-consuming communications that require human interaction, such as order processing, sales and customer service issues.

Maximize Outbound Interactions

Achieve high volume, automated and agent-less outbound customer contact campaigns for a variety of business purposes, from debt collections and right party contact to notifications, reminders and other communications with USAN’s Outbound IVR.

Hosted, On-premise or Hybrid Deployment

USAN’s IVR capabilities can be implemented in our own secure data center in a hosted model and accessed via the cloud or on your premises with the appropriate hardware or software options.

Support for Multiple Integration Points and Legacy Systems

The USAN IVR supports legacy interfaces such as SNA and MQ as well as HTML, VXML, and web services interfaces. Our IVR also can be integrated with an ACD (USAN’s or other vendor’s) and Computer Telephony Integration (CTI) interfaces to provide agents with call context and customer information via screen pop.

Case StudyBusiness Success
with USAN IVR

USAN's Speech-Enabled Outbound IVR helped a leading Financial Services company accomplish a 20:1 ROI.

IVR Features

  • Flexible, Customizable Call Flow Design
  • CTI Interface
  • Advanced Speech Recognition, Text-to-Speech, Touchtone
  • Supports VXML, natural language, VoIP and speaker authentication
  • Supports multi-carrier transport
  • Carrier-grade SS7 and peer-to-peer protocol connectivity
  • 24x7x365 network monitoring and management of the IVR phone system
  • Automatic number identification (ANI) fraud management
  • Pre-built and Custom Reporting

IVR Benefits

  • Hosted, Premise or Hybrid deployment options
  • Improved customer satisfaction
  • Improved service agent productivity
  • Increased call-handling capacity
  • Reduced operating costs
  • Extended operational hours
  • Decreased call abandonment
  • Real-time Monitoring, Reporting and Analytics
  • On-Premise or Remote and At-Home Agents