Hosted Predictive Dialer [Hosted, Premise, Hybrid]

More Productive Agents and High Contact Rates

USAN’s Predictive Dialer brings real efficiency to your outbound customer contact efforts by automating the dialing process, detecting connected calls, busy signals or answering machines, and determining agent availability based on talk time, skill and many other parameters. Performance improvements can be achieved for metrics such as call connection speed, agent handle time, after call work and data accuracy.

Real-Time Call List and Project Management

With the USAN Dialer, outbound campaigns are highly flexible because of comprehensive list management features and real-time control. Robust project management controls allow for custom disposition behaviors and business logic, skills-based filtering, and all manner of dialing controls including max calls, abandon rates and much more. And when integrated with our Advanced List Management (ALM) and Interactive Voice Response (IVR) product, the USAN Dialer can coordinate targeted, multi-channel contact strategies that will take your sales and customer service initiatives to the next level.

Industry Compliant Outbound Campaigns

Outbound calling is subject to legislation and compliance rules. The USAN Outbound Dialer helps make sure your campaigns comply with Do Not Call (DNC) and Telemarketing Sales Rules (TSR).

Hosted, On-premise or Hybrid Deployment

USAN’s Outbound Dialer capabilities can be implemented in our own secure data center in a hosted model and accessed via the cloud or on your premises with the appropriate hardware or software options.

Support for Multiple Integration Points and Legacy Systems

The USAN Outbound Dialer can be integrated with an ACD (USAN’s or other vendor’s) and Computer Telephony Integration (CTI) interfaces to provide agents with call context and customer information via screen pop.